If set to No, they will be able to see all other departments. Transfer all your customer service information in a single push. Pro should check for autoclose tickets. HelpDesk ticketing system that has a high level of personalization and will meet all of your customer support needs. By continuing, you consent with our privacy and cookie policy. Pro footer will be displayed below the main pages of RSTickets! 
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Free Downloads Take a look at our free extensions portfolio and download them for your Joomla! Check for tickets marked for autoclosing every minutes: For example is faulty language is used or the customer added several replies without getting an answer.
Days a ticket should be autoclosed after notification is sent: Pro is the Joomla! Number of Replies Unassigned Ticket: Unlike the Manage Tickets tab, departments can only be added from the Joomla! The Notices is particularly useful when you wish to be notified when tickets meet certain conditions.
Select your current Help Desk platform and the future one Migrate from Zendesk. Pro Configuration then you will have to type the name of the sender here. How to transform an email into a support ticket Just type the page URL here.
Joomla!® Help Desk Ticketing System
It will not be automatically closed until a notification message is sent Enable Autonotify: After a customer submits a ticket, you can redirect him to a custom page. Discount on this Autumn Sale!
How do I generate a license code? Using this feature you can create custom fields that can be associated with any of your departments, in order to gather information that is specific for your scenario. We use cookies to ensure you get the best experience on our website.
Enabling the avatars option will display a small picture in the ticket message. All you need to do is submit the email form and access the download link in your email.
Pro to use the from email address and from name from your Joomla! Blog Extensions Commercial Free Joomla!
A separate functionality that is rstjckets with the departments listing is Custom Fields. By enabling this, staff members will be able to use an AJAX-driven Knowledgebase search engine, searching for common answers and inserting them directly in the reply message. The predefined subjects are configurable per department: Tickets can be managed from the backend as well as the frontend.
Pro should check for autoclose tickets. Was this article helpful? Pro import in a few clicks Without devs, delays and hustle. By continuing, you consent with our privacy and cookie policy. How do I generate a license code? This can prove a handy feature since, in order to be able to resolve a ticket some specific department information may be required. Setting rstikcets field can enable a separate mask for displaying the time.
RSTickets!Pro User Guide
Amazing support and technical advice. By default set to Disable this if you experience issues modules or menus disappearing. When upgrading, the subscription period will not be extended, you will benefit from the advantages of the multi site subscription for the remainder of your current subscription.
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